Return Policy


Returns are accepted on ALL products.  Yes, even Sale items. However, all returns must be postmarked within fourteen (14) days of your receipt of the ordered merchandise.  Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. If we receive your order after 14 days, you can only exchange it for store credit. Orders past 60 days will not be accepted for any forms of returns.

To process your return within the US, email to Heather@SaintLola.com to get started. You will need your order number + shipping zip code. Your order number can be found on either your email confirmation or packing slip, included in your order. 

You can choose to return or exchange your item/s for a refund to your original form of payment (minus a $5 handling fee) or store credit (at no fee). If your jewelry arrived damaged or you got the wrong item, email us at info@saintlola.com so we can ship you out a replacement at no fee.

Refunds are only processed once your package is dropped off at your local USPS and scanned in by the shipping carrier!  Please note that we can't process refunds more than 14 days after the date of shipment, so please keep that in mind. 

INTERNATIONAL RETURNS

If this is an International Return, please note, at this time, our system isn’t able to cover return labels for international orders, but you are welcome to return the package using your own label to:

Saint Lola  
c/o Returns
825 S. HILL ST #2401
LOS ANGELES, CA 90014 

Keep your tracking number so that you can make sure it arrives safely to us. Once we receive the package, you will be refunded.

RETURNS PROCESS FOR INTERNATIONAL ORDERS:

1. Purchase your own shipping label through your carrier of choice. All returns can be shipped to: Saint Lola c/o Returns 825 S. Hill St #2401 Los Angeles, CA 90014 USA

2. When filling out the Commercial Invoice for your return package, please mark the package as a Return to avoid customs charges.

3. Seal the box and return it to us! Please save your tracking number in the event you need to track your package.

4. Once we receive your return, we will refund your original form of payment!

All returns must be postmarked within fourteen (14) days of your receipt of the ordered merchandise.  Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return. Any unauthorized returns (including returns without a Return Form), undelivered packages, or returns postmarked after fourteen (14) days of receipt by the customer, will be refused and the item(s) returned to sender. 

Shipping and handling charges are non-refundable, and the customer is responsible for return shipping costs (unless the item had arrived damaged).

Refunds will be credited back to your original method of payment. Please allow 3-10 business days for the funds to be returned to your account, as bank's processing times vary per establishment.

Saint Lola ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly.  Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to Saint Lola, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund.

TAXES/DUTIES/REFUSED SHIPMENTS (FOR INTERNATIONAL SHIPMENTS):
You are responsible for any additional taxes and duties. We are so sorry but we cannot pre-determine customs fees and Saint Lola is not responsible for any fees charged by customs. If you decide to refuse any shipments from Saint Lola, you are responsible for the original shipping charges to you, any duties, taxes and/or customs charges that are incurred on the package (on both the original and return shipments), and the cost of returning the package to Saint Lola. This amount will be subtracted from your merchandise refund. Returns must be sent via U.S. Postal Service, FedEx, or UPS. We recommend purchasing insurance since we cannot be responsible for lost/damaged packages. Be sure to package returns well, as items damaged from improper packaging will not be accepted.

Once your package has been received at Saint Lola your refund or store credit will be processed within five (5) business days of receipt.  Refunds will be credited back to your original method of payment.  If you wish to make an exchange, please email you heather@saintlola.com as you may have to place a new, separate order (unless you are exchanging an item that has been damaged). Saint Lola ships all orders with insurance so please contact us within three (3) days of receipt of any damaged goods so we can contact the shipping company and proceed accordingly.  Although we check all merchandise for defects and damage prior to shipment, it is the responsibility of you the buyer to check the product promptly upon its arrival to make sure it is free of any defects. Damaged goods may be returned to Saint Lola, with all such returns subject to these Terms of Use. Goods damaged due to buyers’ negligence will not be accepted for refund. Saint Lola is not liable for any damages in the event that merchandise you receive from us is not of the type advertised. If you receive such merchandise, you may return it so long as you comply with all of the return policies of Saint Lola.